Privacy Policy

Last updated: March 30, 2026

Vivaese values your privacy. This policy explains what information we collect, why we collect it, and how we use and protect it when you browse our website or place an order.

1. Information We Collect

  • Order information: name, shipping address, billing details, phone number, email, purchased items, and order history.
  • Account information: login credentials and preferences (if you create an account).
  • Technical information: IP address, browser/device type, session logs, and basic analytics data.
  • Communication records: messages sent to customer service and related order-support notes.

2. How We Use Your Information

  • Process and deliver your orders
  • Provide customer support and after-sales service
  • Send order confirmations, shipping updates, and service emails
  • Improve website functionality, fraud prevention, and security
  • Comply with legal, tax, and accounting obligations

3. Payments

Payments are processed by secure third-party payment providers. We do not store full payment card data on our website servers.

4. Cookies and Similar Technologies

We use cookies to keep your cart/session active, improve site performance, and understand usage patterns. You can manage cookie preferences through your browser settings.

5. Sharing of Information

We only share information when necessary for business operations, such as:

  • Shipping carriers and logistics providers
  • Payment processors
  • IT/security/analytics service providers under confidentiality obligations
  • Authorities when required by law

We do not sell your personal information.

6. Data Retention

We retain order and transaction records for operational, legal, and tax compliance purposes. Data is stored only as long as reasonably necessary.

7. Security

We use practical technical and organizational safeguards (including access controls and secure transmission standards) to reduce unauthorized access, misuse, or disclosure of personal data.

8. Your Rights

Depending on your region, you may have rights to access, correct, or request deletion of your personal information. To submit a request, contact us via email.

9. Children’s Privacy

Our website is not intended for children under the age required by applicable law. We do not knowingly collect personal information from children.

10. Contact

Privacy inquiries: [email protected]