Contact Us

If you need help with an order, shipping, return, or product question, our support team is here to help.

Customer Support

  • Response time: usually within 24 business hours

Business Hours

Monday to Friday, excluding public holidays. Messages received during weekends/holidays are replied to in the next business cycle.

For Faster Help, Please Include

  • Your order number
  • The email used for checkout
  • A short description of the issue
  • Photos/videos (if reporting damage, defects, or wrong item)

Order & After-Sales Support

We can help with:

  • Order status and tracking follow-up
  • Address correction requests (before shipment)
  • Return and refund guidance
  • Product details and compatibility questions

Wholesale / Cooperation

For partnership or bulk purchasing inquiries, please email us with your business details and expected quantity.

Thank you for shopping with Vivaese.