Shipping Policy
Last updated: March 30, 2026
We ship internationally and work with reliable logistics partners to deliver your order safely. This page explains how we process and ship orders, what to expect after checkout, and what to do if something goes wrong in transit.
1. Order Processing Time
Most paid orders are processed within 1-3 business days (Monday to Friday, excluding public holidays). During peak periods, major holidays, or large promotions, processing may take slightly longer.
Processing includes payment verification, quality check, packing, and handover to the carrier.
2. Shipping Time
Transit time depends on destination, customs clearance, and local delivery performance. Typical ranges:
- Standard shipping: usually 7-15 business days
- Express shipping: usually 4-10 business days
These are estimates, not guaranteed delivery dates.
3. Shipping Fees
Shipping cost is calculated at checkout based on destination, package weight, and selected shipping method. Any free-shipping offer (if available) applies only to eligible orders and regions shown at checkout.
4. Tracking Information
When your parcel is shipped, we will send a shipping confirmation email with tracking details. Tracking updates are provided by the carrier and may take 24-72 hours to appear after label creation.
5. Customs, Duties, and Taxes
For cross-border orders, import duties, VAT/GST, customs brokerage fees, or other local charges may apply according to destination-country regulations. Unless clearly stated otherwise at checkout, these charges are the buyer’s responsibility.
6. Address Accuracy
Please check your shipping address carefully before placing the order. If you need to change the address, contact us as soon as possible at [email protected]. Once the parcel has been shipped, we usually cannot guarantee address changes.
7. Split Shipments
If your order contains multiple items, it may be shipped in separate packages to improve delivery speed or due to warehouse availability. You will still receive all purchased items.
8. Delays and Exceptional Cases
Delivery may be delayed by weather events, customs inspections, airline/courier disruptions, remote-area service limitations, or force majeure. If your package is delayed beyond the normal range, please contact us and we will follow up with the carrier.
9. Lost, Stuck, or Damaged Packages
- If tracking shows no movement for an extended period, contact us and we will open a carrier investigation.
- If a package arrives damaged, keep the packaging and send clear photos within 48 hours of delivery.
- If a package is marked delivered but not received, please check with neighbors/building staff first, then contact us for assistance.
10. Contact
For shipping support, contact [email protected]. Please include your order number so we can help faster.