Frequently Asked Questions (FAQ)
Last updated: March 30, 2026
Order & Payment
Q: How long does order processing take?
A: Most orders are processed within 1-3 business days after payment confirmation.
Q: Can I cancel or change my order?
A: If your order has not been shipped yet, we can usually help with changes or cancellation. Contact support as soon as possible.
Q: What payment methods do you accept?
A: Available methods are shown at checkout and may vary by region and order type.
Shipping
Q: How long will delivery take?
A: Standard shipping is usually 7-15 business days, while express shipping is usually 4-10 business days, depending on destination.
Q: How can I track my order?
A: You will receive a shipping confirmation email with tracking details once the parcel is dispatched.
Q: Why is my tracking not updating?
A: Tracking may need 24-72 hours after handover to the carrier before updates appear. If no update appears after that, contact us.
Q: Do I need to pay customs duties?
A: Depending on local regulations, duties/taxes may apply and are generally the buyer’s responsibility unless otherwise stated.
Returns & Refunds
Q: What is your return window?
A: You can request a return within 30 days of delivery if the item meets return conditions.
Q: How do I request a return?
A: Email us with your order number and return reason. We will send return instructions after review.
Q: When will I receive my refund?
A: After return inspection, refunds are usually issued within 5-10 business days to the original payment method.
Products
Q: Will product color look exactly the same as photos?
A: We try to present colors accurately, but slight differences may occur due to screen settings and lighting conditions.
Q: Are your products in stock?
A: Stock status is updated regularly. In rare cases of synchronization delay, support will contact you with options.
Support
Q: How can I contact customer service?
A: Email [email protected]. Please include your order number for faster support.
Q: How quickly do you reply?
A: Most messages are answered within 24 business hours.