Common project questions

Most products start from 50 pieces. Check the minimum order quantity on the relevant product page, or send us your idea if the product is not yet listed.

Yes. Many products can start from 50 pieces; the product page shows the applicable minimum order quantity.

Yes. Tell us the dimensions, material, colour, handles, closures, finishes or other details you need, and we will include them in your project brief.

Yes. Our printable product range goes beyond bags and includes T-shirts, mugs, insulated bottles, tea sets and umbrellas. Share your product idea and artwork, and we will help you start the project.

Yes. Add the packing, label, tag or insert details to your project brief so we can include them in the project scope.

The project brief accepts AI, CDR, EPS, PDF, PSD, SVG, PNG and JPG files up to 10 MB each. Vector originals are preferred when available. PSD files should be prepared at 300 ppi or above, and JPG files should be at least 2000 × 3000 pixels. The Product Preview Tool supports SVG, PNG, JPG or WebP files.

It becomes your initial design brief, showing the intended print side, position, size and rotation. We use your submitted artwork and requirements to prepare a proposed layout, then send a formal proof for your review before production.

Yes. Send the best available source file and describe the result you want. We can use that information to prepare the proposed layout.

Yes, where the selected product and printing method support it. Upload each side separately and describe the required layout.

That depends on the product surface, artwork detail, colours, print area, quantity and intended use. Select a preferred method or leave it undecided for review.

Provide Pantone or other brand-colour references. We review colour matching for the selected material and print method; the achievable result and any physical sample requirements are confirmed in the quotation.

The $50 custom-sample fee includes shipping and is fully credited to your first order. We confirm the design, specification, feasibility, destination and timing before payment.

We confirm the sample production and delivery schedule after reviewing your design and specification. The bulk-production guide does not set a sample deadline.

Yes. We only make custom samples to your design and agreed specification. Send your artwork and requirements; we confirm feasibility, the production proof and timing before making the sample.

No. The Product Preview Tool shows your current layout intention. We send a separate production proof for you to check before manufacturing starts.

Published prices include printing for the published product specification. Additional construction features, such as pockets, buttons or closures, cost extra and require a confirmed quotation. The quotation confirms the print method, sides, colours and area, any specification changes, taxes and delivery charges.

Yes. We make a sample using your approved design and specification. The $50 includes shipping and is fully credited to your first order. Approving a sample does not authorise bulk production.

Do not assume that delivery, tax or import charges are included in a displayed guide price. The formal quotation identifies the included and excluded charges for your destination.

Once the design, specification and price are agreed, we issue an invoice with the payment stages and method.

Yes. We issue an invoice for the agreed project with the currency, payment terms and project charges.

Our partner factories are mainly located in China and Vietnam. Products are shipped from China and Vietnam.

Bulk production usually takes 4–6 working days from confirmation that payment has been received. Transport normally takes around 8–12 calendar days. Final timing depends on the quantity, customisation and destination and is confirmed in the quotation.

Yes. We arrange delivery to the UK, Europe, the United States, Canada, Australia, New Zealand, Japan, South Korea, Russia, the Middle East including Saudi Arabia and the UAE, Latin America including Brazil and Mexico, and countries across Southeast Asia.

Include your required date, delivery addresses and any split-shipment request in the project brief. Availability, cost and timing are assessed before confirmation.

We check the product, print and packing against the approved project specification before shipment.

Artwork and design records are stored as private project files and access is limited to authorised staff and suppliers that need them to assess, quote, design, manufacture, quality-check or deliver the project. Please review the Privacy Policy for retention, international processing and data-rights information.

Email [email protected] with your project reference, affected quantity, a clear description, overview photos, close-up photos of the issue, and photos of the outer carton or labels where relevant. We review the report against the approved project specification and the Terms.